Delete your account
You can delete your Cenu Grozs account and all data linked to it at any time. Deletion is permanent.
In the app - the fastest way
Open Settings → Account → Delete account and confirm. The account is deleted immediately.
If your free trial or subscription has ended and the app only shows the subscription screen, Delete account is at the bottom of that screen.
Deleting your account does not cancel your subscription
The subscription belongs to your App Store or Google Play account, and only you can cancel it there. If you delete your Cenu Grozs account while a free trial or subscription is still set to renew, the App Store or Google Play keeps charging you. Cancel it first:
- iPhone: Settings → your name → Subscriptions → Cenu Grozs → Cancel Subscription (Apple's instructions).
- Android: Google Play → your profile picture → Payments and subscriptions → Subscriptions → Cenu Grozs → Cancel subscription (Google's instructions).
When you delete your account in the app while a subscription is still set to renew, the app reminds you of this and links to the right page.
By email
If you no longer have the app, write from your account's email address to info@moosesoft.lv with the subject "Account deletion". We'll delete the account within 30 days and reply with a confirmation.
Deleting some data without deleting the account
Your basket and store picks are yours to edit: removing a category, product or store in the app deletes that data from our systems immediately. For anything else, write to info@moosesoft.lv with the subject "Data deletion" and we'll handle it within 30 days.
What gets deleted
- The account and identity data (email address, name).
- Your basket - categories and products.
- Picked stores and the language setting.
Data is removed from active systems immediately; service backups expire in their regular rotation cycle. More about data handling in the privacy policy.